Day 0 20:00 - 23:00

Concordia Design, Zwierzyniecka 3

ABSL Welcome Cocktail

Day 1 8:30 - 9:30


MTP, Pavillon 15 / level 0 / level +1

Day 1 9:30 - 9:40

Welcome remarks

Earth Hall / level +2

Piotr Dziwok, Country Chairman, Shell Companies in Poland President of ABSL
Jacek Jaśkowiak, Mayor of Poznań

Day 1 9:40 - 9:50

Poland. The place to grow

Earth Hall / level +2

Wojciech Popławski Vice President ABSL,
Managing Director, Accenture Operations

In a rapidly changing world, global trends are quickly reflected in what is happening on local markets. What are the most important factors shaping businesses? What opportunities and challenges are we facing?

Stream Partner - Franklin Templeton Investments

Day 1 9:50 - 10:10

Business & Markets trends

Earth Hall / level +2

Jennifer M. Johnson President, Chief Operating Officer Franklin Templeton Investments
Day 1 10:10 - 10:55

Rethinking city competitiveness

Earth Hall / level +2

(Intro plus panel discussion)

Intro: Jeremy Kelly, Director of Global Research, JLL
Moderator: Karthik Hanumantha Rao, Partner, Global Sourcing, Everest Group
Iwona Dudzińska, Managing Director Citigroup, Head of AML Hub for EMEA Region
Arkadiusz Rudzki, Managing Director, President of the Management Board, Skanska Property Poland
Alok Sethi, EVP Technology & Operations, Franklin Templeton Investments

Day 1 10:55 - 11:15

Intelligent Operations

Earth Hall / level +2

Simon Sammons Managing Director Accenture Operations
Day 1 11:15 - 11:45



Advanced technology is ubiquitous today, it affects all spheres of everyday life. Digital transformation - understood as a completely new way of thinking about business, artificial intelligence, blockchain technology - it is not the future, it is the present.

Stream Partner - IT Kontrakt

Day 1 11:45 - 12:05

Making Blockchain Real for Businesses

Earth Hall / level +2

Karolina Marzantowicz CEE Chief Technology Officer IBM
Day 1 12:05 - 12:55

The Real Future for European Sourcing now Automation is part of the Deal

Earth Hall / level +2

(Intro plus panel discussion)

Moderator: Phil Fersht, CEO and Chief Analyst, HfS Research
Maciej Borkowski, Chief Risk Office Poland Head, Credit Suisse, VP ABSL
Jolanta Gantkowska, Director of Operations, Alexander Mann Solutions
Iwona Kozera, Partner, Central and Southeast Europe Advisory Leader, EY
Katalin Miskolci, Senior Implementation Leaders, McKinsey & Company, Budapest Office

Day 1 12:55 - 13:15

How AI Is Transforming Business Services?

Earth Hall / level +2

Carole Murphy, Global Head Of Business Transformation Services, Capgemini
Piotr Grzywacz, VP Business Transformation Services, Capgemini

Day 1 13:15 - 14:45



People are always behind business, markets and technologies. The world is changing and so is the talent landscape. Attracting and retaining a new generation of employees - these are the challenges that organizations face today.

Stream Partner - Rockwool GBSC

Day 1 14:45 - 15:05

Standing Up For Diversity

Earth Hall / level +2

Anna Jakubowski Supervisory Board Member Millennium Bank
Day 1 15:05 - 15:50

Enterprise Forward - creating total workforce agility

Earth Hall / level +2

(Intro plus panel discussion)

Moderator: Rachid Schmitz, Director International Accounts of Randstad Sourceright
David Hand, Director of Global Business Services, ACCA
Maarten Hansson, Head of Workforce Strategy, Philips
Agnieszka Orłowska, Director, EMEA Customer Experience and Head of Wroclaw Site, VP ABSL 

Day 1 15:50 - 17:00

Special Guest Speaker

Earth Hall / level +2

Day 1 17:00 - 19:00


Capgemini Virtual Reality Experience. Visit our Krakow office and discover our values
Capgemini stand

Testing craft beer with Echo Investment. Enjoy unique craft beer inspired by the Warsaw Brewery by Echo Investment.
Echo Investment stand

To buzz or not to buzz. #JLLatABSL. Curious to try personal branding consulting? Want to know more about LinkedIn?
Have an insightful chat with our experts: Olga Kozierowska & Barbara Stawarz-García!
JLL stand

Speed Consulting with Sylwia Królikowska. How to handle difficult conversations with your employees
Sylwia Królikowska stand

Monopolis Lottery. Be creative and win a bike (regulations)
Monopolis stand

Caution! Hot office ideas! Take a break and enjoy delicious coffee in inspiring office spaces designed by Nowy Styl Group
Networking area by Nowy Styl Group

Boost your memory! Explore Poznań with mind-games and energize yourself with cold shots
Poznań stand

Get talent fit with Randstad. And one, and two… get ready to win talents for your company and tasty cocktail for you!
Randstad & Randstad Sourceright stand

Upgrade your lifestyle - lottery
Tetris stand

Day 1 21:30 - 2:00

Klub Pacha, Paderewskiego 10


Day 2 7:00 - 8:00


Olimpia Tennis Courts, Warminska 1 Street

Day 2 9:00 - 9:30


Day 2 9:30 - 10:00


Stream Leaders:
Sebastian Drzewiecki, Head of GSK IT, VP of ABSL
Jolanta Jaworska, Director Government & Regulatory Affairs IBM Poland & Baltics, VP of ABSL

Investment climate

Conference Room 1A / level +1

How cities can become the leaders in talent attraction?

Moderator: Jakub Kapiszewski, Dziennik Gazeta Prawna
Krzysztof Misiak
, Head of Regional Cities Office Agency, Cushman & Wakefield
Adam Pustelnik, Director of Investor Service and International Cooperation Bureau, City of Łódź
Mariusz Wiśniewski, Deputy Mayor, City of Poznań
Katarzyna Włodek - Makos, Director of Economic Development Office, City of Warsaw

TECHNOLOGY - Stream Partner - GSK IT

Stream Leaders:
Maciej Borkowski, Chief Risk Office Poland Head, Credit Suisse, VP of ABSL
Marcin Nowak, Head of Global Distributed Smart Services Delivery Centre Director Eastern Europe, VP of ABSL

Technology & Security

Earth Hall / level +2

Risks, challenges and opportunities in the automotive industry.

Łukasz Cywiński, Engineering Director, GlobalLogic
Kamil Pilarski, Engineering Manager, GlobalLogic


Stream Leaders:
Ewa Carr de Avelon, Poland Shared Service Center Head, XL Catlin, VP of ABSL
Agnieszka Orłowska, Director, EMEA Customer Experience and Head of Wrocław Site, Google, VP of ABSL

Workforce transformation

Conference Room 1B-1C / level +1

Transformation as a business imperative. How not to lose people along the way?

Moderator: Sylwia Królikowska, Founder & Owner of Van Dahlen Group, trainer and business consultant
Intro: Agnieszka Jagiełka, Managing Partner, Head of Sales & Marketing, LHH DBM
Piotr Aftewicz, Chief Product Officer, Board Member, Billennium
Pierre Yves Dauvergne, EMEAS HR Shared Services Director Global HR, Schneider Electric

Day 2 9:30 - 10:00



IS DESIGN THINKING JUST ANOTHER BUZZWORD? Learn which fantasies you should not believe in and build
more realistic expectations towards leveraging Human Centered Design. Sandra Subel,

Day 2 10:00 - 10:30



Conference Room 1A / level +1

How to create an innovation ecosystem?

Emilia Burzyńska, CE Global Business Services IT Shared Services and IT Leader, P&G
Anna Bartoszewicz-Wnuk, Head of Workplace Advisory, JLL
Maria Belka, President of Bit Evil
Łukasz Węgrzyn, Partner, SSW Pragmatic Solutions


Digital Communication Channels

Earth Hall / level +2

A real life journey with Robotic Process Automation

Andrew Wayland Chief Technology Officer Alexander Mann Solutions



Conference Room 1B-1C / level +1

Self-Organizing teams: is management obsolete?

Tomasz Kornas, Head of E-Commerce, Ocado Technology
Marcin Słowiak, Software Development Director, Ocado Technology

Day 2 10:30 - 11:00


Day 2 11:00 - 11:30


Business Models

Conference Room 1A / level +1

How technology is changing the way we should think about business models.

Moderator: Eric Simonson, Managing Partner, Research, Everest Group
Wojciech Cichoń
, Center Director, Head of Capgemini European Business Services Delivery Centers
Ewelina Kałużna, Leasing & Asset Management Director, Skanska Property Poland
Konrad Rochalski, CEO ArchiDoc and Voice Contact Center (OEX Group)
Paweł Sujecki, President of Management Board and Chief Executive Officer, ProService Finteco Sp. z o.o.


Process mining - the next big thing.

Earth Hall / level +2

How process mining can accelerate your digital transformation.

Rasto Hlavac CEO Minit



Conference Room 1B-1C / level +1

Culture of inclusion. How to turn the talk into impactful action.

Aleksandra Ossowska-Owczarczyk, Head of HR, Roche Global IT Solution Centre
Simone Groeneveld, SVP Business Development, Randstad Sourceright
Joanna Hrycaniuk, Director Finance Service Central Europe, PMI
Derek Smith, Managing Director, Head Global Sourcing & Strategy, UBS
Katarzyna Turkiewicz, Managing Director, Hewlett Packard Enterprise Global Business Center and Customer Delivery Leader, Hewlett Packard Enterprise Financial Services

Day 2 11:00 - 11:30



DAVID VS .GOLIAT. How smaller organizations win with corporations in the fight for talents.
Agata Matuszczak - Operations Manager, Grid Dynamics; Sebastian Osuch – Director of Regional Cities, Nowy Styl Group.

Day 2 11:30 - 12:00


The future of outsourcing

Conference Room 1A / level +1

What’s next?

Kerry Hallard, CEO Global Sourcing Association
Jonathan Appleton, Managing director, ABSL Chech Republic
Tomasz Horacek, Head of Business Services, VP, State Street
Marcin Piątkowski, Leasing Director, Torus Sp. z o.o.


Technologies of the future

Earth Hall / level +2

What's hot, what’s not

Janusz Dziurzyński,  OEX Group Business Development Director, Board Member ArchiDoc S.A., VP ABSL

Joanna Aleksandrowicz, Principal Consultant/Head of Business Consulting, GFT Poland 
Mike Kennedy, Co-Founder of Centillion Settlements
Piotr Kuljon – Board Member, Automation & Robotics Division Director, Makeitright, ProService Finteco Group
Wojciech Mach, co-CEO, IT Kontrakt


Future workforce

Conference Room 1B-1C / level +1

From internal workforce to extended talent ecosystem.

Katarzyna Konarzewska Principal LATAM, Africa & Middle East Production Leader Mercer
Day 2 11:30 - 12:00



WHY DO WE HATE OFFICES? Is co-working an answer?
Danuta Barańska, Creative Director at Tetris, Marcelina Godlewska, COO at ABSL, Michał Kwinta, Senior Community Manager at Mindspace Koszyki, Rafał Ostrowski, Journalist at Eurobuild CEE

Day 2 12:00 - 12:20


Day 2 12:20 - 12:40

Enterprises can still dance. 5 ways to think and act like a start up

Earth Hall / level +2

Reuven Gorsht Co-Founder and CEO MoveSnap
Day 2 12:40 - 13:40


Earth Hall / level +2

Intro: Marcin Półchłopek, Associate Director Procter & Gamble, Beauty & Grooming Central Europe

Day 2 13:40 - 14:00


Earth Hall / level +2

Day 2 14:00 - 15:30